Yeastar - Call Centre Solutions
Empower your contact center agents to provide first-class customer experience. Yeastar P-Series helps save agents’ time, resolving customers issues faster!
All-inclusive Call Center Features
Self-services
•Interactive Voice Response (IVR)
-Multi-level
-Multi-lingual
-Time condition-based
-Custom Greetings & Voice Prompts
Quality Assurance
•PCI-compliant Call Recording
•Call Monitor, Whisper, Barge-in
•Post Call Surveys*
Call Queue Treatment
•Automatic Call Distribution (ACD)*
•Skill-based Routing*
•Priority Queue & Acceleration
•Automatic Queue Callback*
•Queue Ring Strategies
-Liner (Fixed Order)
-Ring All (Simultaneous)
-Rrmemory (Rotary)
-Fewest Answered
-Least Recent
-Random
•Music on Hold
•Custom Voice Prompts
•Queue Position Announcement
•Estimated Wait Time Announcement
Agent Experience
•Web-based UX
•Dynamic & Statistic Agents
•Queue Panel*
•Missed Call Disposition*
•Screenpop
•Call Note*
•Contact Record Display*
•Linkus UC Clients
-Browser-based
-Windows, MacOS
-iOS & Android
•Computer Telephony Integration
•Voicemail Announcement*
Outbound Call Capabilities
•Auto Dialer
-Progressive Dialer
-Power Dialer
-Agentless Dialer
•Outbound Campaign Call Inbox
-Assigned Outbound Call List
-Customer Details
-Call Disposition
-Scheduled Callback
•Outbound Campaign Wallboard
-Performance Metric
-Data Dialing Logs
-Dial Result Summary
•Campaign Management
-Campaign General Settings
-Outbound Queue Management
-Local Presence DOD
Dashboard & Reporting
•Wallboard & Real-time Analytics*
•SLA Monitoring & Notifications*
•Real-time and historical reports*
-IVR Reports
-Agent Performance Report
-Agent Call Summary Reports
-Agent Activity Reports
-Queue Performance Report
-Queue Callback Reports
-Queue Activities Reports
-Satisfaction Survey Reports
-Unreturned Missed Call Report
Omnichannel Messaging
•Live Chat*
•SMS*
•Social Media*
•Message Queue*
•Message Detail Records*
Integrations
•CRM Integration*
•Helpdesk Integration*
•Database Integration*
•Open APIs
•Linkus SDKs*
* These features are available on Enterprise Plan or above.
Other features:
● Live Chat: Allow your customers to interact with you instantly
● Integrations: Fully and Up to Date integration with CRM, M365, Helpdesk System & SQL database.
● Flexible: Keep your numbers, choose your phones and your provider
● Secure: Yeastar includes advanced security features
● Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
Sign up now for your Free Trial of a fully equipped Yeastar System today. No credit card or payment required.
