Yeastar

Yeastar - Call Centre Solutions

Empower your contact center agents to provide first-class customer experience. Yeastar P-Series helps save agents’ time, resolving customers issues faster!

Operational Queue Panel

•Manage agent status: login/out, pause/unpause

•Handle queued calls: drag-and-drop distribute & transfer

•Live agent coaching: click to listen-in, whisper, barge-in monitor

•Track & label missed call processing results

•Display real-time active/waiting queued call list

•Display Real-time queue performance metrics at individual, group or aggregated level

Handle your daily call center operations efficiently through a single interface

Wallboard

•Track real-time stats of one or multiple queues

•17 key performance metrics including SLA, Missed Rate, Waiting Call Number, etc.

•Two customizable styles of view: widget-based view & list view

•Automatic notification on reaching SLA threshold

•Easily spot the emerging trend at a glance

Allow your manager and agents see call stats & KPI performance at a glance anytime

Outbound Call Centre

•Auto Dialers (Progressive Dialer, Power Dialer, Agentless Dialer)

•Outbound Campaign Management

•Campaign Wallboard

•Agent-based Call Inbox

•And more..

Supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management.

All-inclusive Call Center Features

Self-services

•Interactive Voice Response (IVR)

-Multi-level

-Multi-lingual

-Time condition-based

-Custom Greetings & Voice Prompts

Quality Assurance

•PCI-compliant Call Recording

•Call Monitor, Whisper, Barge-in

•Post Call Surveys*

Call Queue Treatment

•Automatic Call Distribution (ACD)*

•Skill-based Routing*

•Priority Queue & Acceleration

•Automatic Queue Callback*

•Queue Ring Strategies

-Liner (Fixed Order)

-Ring All (Simultaneous)

-Rrmemory (Rotary)

-Fewest Answered

-Least Recent

-Random

•Music on Hold

•Custom Voice Prompts

•Queue Position Announcement

•Estimated Wait Time Announcement

Agent Experience

•Web-based UX

•Dynamic & Statistic Agents

•Queue Panel*

•Missed Call Disposition*

•Screenpop

•Call Note*

•Contact Record Display*

•Linkus UC Clients

-Browser-based

-Windows, MacOS

-iOS & Android

•Computer Telephony Integration

•Voicemail Announcement*

Outbound Call Capabilities

•Auto Dialer

-Progressive Dialer

-Power Dialer

-Agentless Dialer

•Outbound Campaign Call Inbox

-Assigned Outbound Call List

-Customer Details

-Call Disposition

-Scheduled Callback

•Outbound Campaign Wallboard

-Performance Metric

-Data Dialing Logs

-Dial Result Summary

•Campaign Management

-Campaign General Settings

-Outbound Queue Management

-Local Presence DOD

Dashboard & Reporting

•Wallboard & Real-time Analytics*

•SLA Monitoring & Notifications*

•Real-time and historical reports*

-IVR Reports

-Agent Performance Report

-Agent Call Summary Reports

-Agent Activity Reports

-Queue Performance Report

-Queue Callback Reports

-Queue Activities Reports

-Satisfaction Survey Reports

-Unreturned Missed Call Report

Omnichannel Messaging

•Live Chat*

•SMS*

•Social Media*

•Message Queue*

•Message Detail Records*

Integrations

•CRM Integration*

•Helpdesk Integration*

•Database Integration*

•Open APIs

•Linkus SDKs*

* These features are available on Enterprise Plan or above.

AI-Powered Features

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For more information, visit www.yeastar.com.pg

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Feel free to get in touch with us should you require any further information.

Resellers are welcome!!!

If you are a IT product reseller, IT system integrator, IP phone installer/contractor, MSP or need access to our wholesale pricing, please contact us for wholesale pricing.

Smarthills Corporate Solutions Ltd is the Authorized Distributor and Authorized Training Partner of Yeastar.

To learn more about our Channel Partners Programme, visit our website www.yeastar.com.pg for more information.

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Yeastar - Call Centre Solutions

Operational Queue Panel

Wallboard

Outbound Call Centre