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Call Centre Solutions

3CX - Call Centre Solutions

Empower your contact center agents to provide first-class customer experience. 3CX’s contact center solution helps save agents’ time, resolving customers issues faster!

On-Premises or Cloud Based

● It can be easily deployed and manged on-premises or cloud based.

● Supported SIP trunk, VoIP, SMS, Whatsapp, FB Messenger, Live Chat on your website and etc. 

● Digital Receptionist and advanced Call Centre features

● Call recording for staff training and monitoring


Integration with CRM

● Integration with Salesforce, Freshworks, Zen Desk, Zoho & many more.

● Auto load & match Caller ID with Microsoft 365 or your CRM.

● Launch Call from your CRM via 3CX with your SIP Trunk (Digicel & etc).

● All Call journal recorded in your CRM.

● Check Agent's performance with built-in report.

Chat with Customers

● Talk, video call and live chat in real time via your website

● Answer your Whatsapp Business message in real time

● Convert website visitors to lead and enhance customer experience

● Collaborate internally, transfer chats to other agents for quicker resolution.

Advanced Call Centre Features

Multiple queue strategy options such as skilled-based routing, round-robin.

● Train staff during a live call with Listen inWhisper & Barge in features.

● Queue managers can manually log agents in and out.

● Integration with ServiceDesk Plus & other many major software.

● Keep track of agent performance with login history & call / chat answering stats

● Maintain SLA’s and get scheduled reports to ensure targets are met.

● Motivate agents with simple stats displayed on the wallboard.

● Real-time monitoring of queues with the Switchboard.

Other features:

●            SMS: Allow your customers to interact with you instantly

●            Integrations: CRMs and Microsoft 365

●            Low Cost: Save on your phone bills, add ons and hardware

●            Flexible: Keep your numbers, choose your phones and your provider

●            Secure: 3CX includes advanced security features

●            Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!

●            Backed by the vendor, supported by us

●            600,000+ customers globally


Sign up now for your Free Trial of a fully equipped 3CX System today. No credit card or payment required.
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